FAQs
Product FAQs
IHS FAQs
Q. How do I compare competitors' quotes?
Q. What makes us different from our competitors?
Q. Do you install the systems you design?
Q. Does IHS supply to both domestic and commercial customers?
Q. How do I compare quotes between competitors?
Because competition for your business is intense, we're noticing a growing trend for some suppliers to undersize systems or offer what look like cheaper solutions to make the overall cost look lower. You can assume as a rule of thumb that if you take or are offered short cuts at the outset, you'll pay for it later in higher running costs.
We advise that you check the following:
What is the quoted heat pump size?
What is the quoted hot water tank size? Does it requires an electric immerser to bring it up to temperature twice a day? Has the company specifically referred to inclusion of a thermal store/buffer tank? (They should; it's a key component).
How much ground loop has been recommended relative to the heat pump size? Is it a slinky system? (Stinginess with pipe means you pay later).
Does the quote include cost of all pipe, connections and fittings? Watch out for hidden extras - costs that may be sprung on you mid-way through the job.
Has the system been designed for integration of further renewable/energy efficient features in the future (eg solar/wood-burning stove)?
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Q. What makes us different from our competitors?
Experience and Knowledge We've been designing heating systems for over fifteen years - longer than almost anybody else in the country - and we've built up a knowlege of our products and how they work that's hard to beat.
Superior Products We believe that our manifolds are probably the best on the market - designed to our specifications, they have the fastest response time of any comparable models, their lack of complexity (one unit, pre-assembled) makes them remarkably simple to install and they don't require balancing. Our pipe is the only underfloor heating pipe that's got a CE mark for quality and is guaranteed for thirty years. Our Hygeinik Tanks (hot water storage tanks) are arguably the most efficient on the market, delivering fresh hot water with no requirement for an additional immerser; our heat pumps systems allow for complete control of temperature regulation in any zone throughout a building - unlike many systems on the market today.
Heat Pumps Our heat pump suppliers, Austrian-based IDM Energie, have been in business for over thirty years and are recognised as one of Europe's leading manufacturers of heat pumps. Unique developments include
- HGL technology allow for the production of hot water at far higher temperatures but similar efficiency levels to low temperature systems
- Navigator Control - offers outstanding system control including prediction of energy requirements over the day as a result of intelligent external temperature monitoring and system control by internet.
Key benefits of IDM Energie heat pump systems include:
- Lower running costs relative to other heat pump systems
- Intelligent weather prediction (heat when you want it)
- Hot water when and as you require it
- Systems designed for longevity
- Systems suitable for integration into any size and complexity
- Convenient system control and fault diagnosis over the internet
- Full technical back-up available in the UK
Total System Design You don't have to go to other companies to incorporate separate elements such as underfloor heating, heat pump, solar collectors, domestic hot water. And, unlike many other companies, we've been working on our designs for years now - and living with them. We know how well they're integrated and we know what features will enhance system efficiency.
Design Excellence Because we've been doing this for so long, we've built up a huge amount of knowledge and confidence in our ability to deliver to your requirements. We put a huge amount of time and effort into each project from the earliest stages. Each system is designed in-house,and is supplied with a clear, easy to follow CAD design and full heat loss guarantee. Every system we design is fully insurance-backed.
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Q. Do you install the systems you design?
Yes we do. We either recommend one of our highly experienced partners to install your system, or, we can train your installer here at our training academy in Ullapool. This training is subject to assessment.
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Q. Does IHS supply to both domestic and commercial customers?
Yes. We design and supply energy efficient heating and cooling systems for buildings of all age, type and size to both the domestic and commercial sector. We can supply one-room add-on underfloor heating kits or design full heating, cooling and hot water systems incorporating a range of renewables, fittings and systems into large-scale commercial units.
